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Category Archives: Training

Microsoft Dynamics CRM 2011 Training Materials

I don’t know if Microsoft made a ‘big song and dance’ about this release, or they did and i just missed it, but they appear to have now released the Microsoft Dynamics CRM 2011 training materials.

I stumbled across these entirely by accident whilst trawling the developer training materials on PartnerSource. I think there were already a couple of materials on there from January but Microsoft have really ramped up the releases since the beginning of April ’11.

I have attached the links to some of the various training materials below (requires a PartnerSource login):

  • Microsoft Dynamics CRM 2011 Installation and Deployment Course Number 80296 (added: 4/15/2011 3:30:07 PM)
    This training covers the installation and configuration of Microsoft Dynamics CRM 2011. The training describes the components used within a Microsoft Dynamics CRM 2011 deployment, installation instructions for the Microsoft Dynamics CRM Server, the E-mail Router, Microsoft Dynamics CRM for Office Outlook, how to configure Claims-based authentication and how to implement an Internet-facing deployment.
  • Microsoft Dynamics CRM 2011 Customization and Configuration Course Number 80294 (added: 4/15/2011 3:30:07 PM)
    This training describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security; creation and configuration of entities; design of forms views and charts; auditing and Solutions. The training describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.
  • Service Management in Microsoft Dynamics CRM 2011 Course Number 80292 (added: 4/5/2011 3:30:29 PM)
    This training introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM.
  • Service Scheduling in Microsoft Dynamics CRM 2011 Course Number 80293 (added: 4/5/2011 3:30:29 PM)
    This training discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements.
  • Sales Management in Microsoft Dynamics CRM 2011 Course Number 80291 (added: 4/5/2011 3:30:29 PM)
    This training introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information.
  • Marketing Automation in Microsoft Dynamics CRM 2011 Course Number 80290 (added: 4/5/2011 2:30:08 PM)
    This training introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaign.
I haven’t been through all of the materials yet (obviously!) but at first glance they seem pretty good! Also, i suspect that the ‘Applications’ training has been replaced by individual materials outlining each sector; marketing, sales, service scheduling and service management.